ZORBA INTERNATIONAL- IT Solutions

Executive Summary
Zorba International is an IT/ITES Services Company headquartered in New Delhi, the capital of India with its delivery centers in India . We have served Customers from multiple industries and helped them enhancing their business proposition.

Facts at a Glance:


Legal Name                                     Zorba International.
Industries                                       IT / ITES Services
Year of Incorporation                       2005
Headquarter                                    New Delhi, India
Customer Base                              Global
URL                                               www.zorbaintrnational.com

Who We Are
Zorba International is an IT Solutions provider based in India with its eminent and potent team, which caters clients in level of pure satisfaction. Our passion about growth, meeting the client’s expectations and succeeding on the deliverables has made us a multi-functional team. We have been growing so far with the following range of offerings: Business Process Outsourcing, IT Services, Research & Analysis and Human Resource Outsourcing solutions. We cater our solutions not only to meet the need of our client but also to improve the economics of business performance. Zorba International focuses on Transformational Outsourcing and working with clients in areas that impact and re-define the core of their business.

Since its inception, we have always been driven with the aim of forging long-term relationships with our clients by delivering services that are accurate, cost-effective, comprehensive, and efficient. We do business to understand your enterprise, complexities of your trade, process and operating philosophy of your company. Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times.

Our Value Proposition

Our Values include Integrity, leading change, excellence, respect for the individual, and fostering an environment of learning and sharing. We encourage meritocracy based on talent and performance. We encourage leadership at every level through entrepreneurial thinking and promote ownership and accountability. Innovation is actively pursued. We value things done differently. We create an environment, which challenges assumptions and encourages flexibility in our approach of doing business.

We aspire to be right first time and every time. We strive towards ensuring zero defects always. We thereby maximize value for the client and the organization by exceeding expectations and targets. We leverage our competitive advantage of speed in thought, word, and action. We are transparent and honest in all that we do. We strive to lead by example and keep the interest of the organization integral to all our actions. We value and learn from our differences. We do not only eliminate discrimination on grounds of gender, religion, caste, community, attributes etc, but also encourage diversity of opinions and treat others with respect.

Our Services
Zorba International is a leading global technology and IT enterprise. It offers wide range of services such as IT Services, Business Process Outsourcing, Research & Analysis and Human Resource Outsourcing Services. Zorba International believes in delighting their customers by bringing business, functional and technical expertise that allows you to better align your business objectives. Our edge lies in our ability to draw a well equipped global network. Our integrated approach helps our client to excel anywhere irrespective of geographical boundaries.

IT strategy and architecture services from Zorba International help you to plan and design an enterprise wide IT strategy. We offer an array of professional services and functions with relevant industry experience and innovation
.

IT Services:
Zorba International possess a team of experienced IT professionals who coordinate and co-operate well with the clients keeping intact the aim of putting their professional expertise of offshore custom software development to optimum use. Our experience across industry domains is a source of strength, helping us effectively leverage our experience to add value to your existing processes and business needs.
                           
1). Software Development:
We specialize in meeting all your business requirements. Our project management strategy encompasses a number of steps ranging from product idea to customizing software solutions as per the preference of the customer. 

  1. Custom Application Development and Maintenance
  2. Testing and Quality Assurance
  3. Migration and Porting
  4. Database Management Services

2). Web Development: We provide Website Solutions to enhance your web presence with a client centric
view. We offer following services with excellence and innovation.

  1. Web Design
  2. Web Development
  3.  Web Hosting and Maintenance
  4. Logo-Design
  5. Image Processing
  6. E-Commerce
  7. Content Writing 

 3). Internet Marketing: We are Internet marketing professionals committed to achieving your business goals. We have years of experience. We work within your budget and complete projects on time. We offer broad range of online marketing solutions:

  1. Search Engine Optimization
  2. Link Building
  3. Pay Per Click
  4. Social Media Marketing
  5. Blog Marketing

Business Process Outsourcing:
Business Process Outsourcing (BPO) is about more than simply cutting costs. It's about increasing business value for your company. BPO is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria. BPO is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. 

Through Zorba International's BPO services, we combine the right people, processes, and technologies to help you gain maximum efficiency and achieve competitive advantage.

          BackOffice Management: it’s all about transactions. We offer following services with great innovation  
and outstanding customer service.

  1. Chat Support - compatibility to offer services for variety of Chat Software’s
  2. Email Support – receiving and sending Customer Service or Relevant E-mails
  3. Document Processing – Order, Forms and Catalog Processing
  4. HTML Tagging – document conversion to HTML format
  5. Transcription – medical document conversion from voice or one format to another
  6. Data Entry(Online & Offline) – On the web/ off the web/ manual data entry
  7. Data Conversion – converting data from one specific format to another as per client’s requirements. Following are the couple of examples:
  8. Doc to PDF
  9. PDF to Excel
  10. Excel to Doc
  11. Word to PPT
  12. Access to Excel and many more…
  13. E-Publishing – converting large amount of books
  14. Paper to Digital (Soft copy documents, Audio books, Video Tutorials, Web casts

and Pod cast)

  1. Litigation Processes Handling – though we don’t provide any advice on legal processes but handle
    the offshore and operational tasks at our delivery center in India. Our team is equipped with laws of different countries to serve you better with your specific requirements. Services covered under this category are:
  2. Legal Research
  3. Legal Data Entry
  4. Legal Document Processing

Voice Processes Management:  Inbound and Outbound Services

      1. Customer Service Support – Inbound / Outbound
  1. Product Support
  2. Account Maintenance
  3. Payment Processing / Refunds
  4. Collections
  5. Query Processing
      1. Technical Service Support – Inbound / Outbound
  1. Product Help Desk
  2. Hardware/Network Support
  3. Warranty / Replacement Support
  4. Up-Selling Services
  5. Payment Processing

 

      1. Telemarketing – Outbound only

Research & Analysis: 
Our Business Intelligence Services provides the architecture, processes, technologies and tools that our clients need to turn raw data into meaningful information. By applying analytics to develop actionable information based on our clients business needs, we are able to deliver the right information to the right person at the right time.   

With our Business Intelligence Services, you can figure out the best strategies to:
1). Establish, maintain or improve a competitive advantage
2). Increase operational effectiveness and efficiency
3). Reduce operating costs
4). Meet regulatory requirements
5). Improve visibility into information and also find revenue-generating opportunities for yourself.

  1. Data Mining Services – We research wide range of content specific information based on data
    provided by client. Couple of examples:
  2. Non-Profit Organizations
  3. Library Database
  4. Colleges and Universities Database
  5. Finance Related Companies Database
  6. Market Research – Comparative Study and Analysis, Feasibility Reports, Trends and Variations,
    etc.
  7. Business Intelligence Reports - reports to help businesses plan their strategy
  8. Market Survey Services - Survey Reports(Online & Offline)

Human Resource Outsourcing: 
Many organizations are finding innovative ways to grow in today’s competitive market. However, a few companies are sustaining their market leadership position by leveraging on one of their most valuable assets – human capital. In most of the organizations, the Human Resource Department (HRD), which is entrusted with managing this asset, spends most of its time on transactional and non-core tasks. Other key challenges faced by HR include staying current with changing compliances, adjusting to dynamic business needs, coordinating with different HR vendors on a regular basis and more.
Zorba International HRO, the next generation of comprehensive and integrated HRO services is a one-stop-shop that can help you transform your HR into a strategic one. Our HRO offering blends the perfect mix of HR domain expertise, best practices & processes and best-in-class IT infrastructure. Our suite of integrated HRO services can help you streamline & enhance your HR processes and improve the quality of service for your employees. We partner with our clients to bring about business transformation through continuous improvements to enhance the process efficiency.  
The Zii-Tech HRO Differences:

  1. Integrated HRO offering to help you with your HR needs
  2. Reduce HR operating costs
  3. Better compliance and risk management
  4. Flexibility to accommodate the customer’s business rules
  5. Scalability to adjust to the customer’s dynamic business needs and support strategic decisions like mergers, acquisitions, etc.
  6. Reduced cycle time for various HR transactions
  7. Helps you focus on strategic objectives like managing talent, developing your workforce and more
  8. Data Security and Business Continuity measures for secure and uninterrupted services
  9. Focus on Business Transformation and Continuous Process improvements to enhance the process efficiency

                  Services:
We provide complete services of Human Resource Management Outsourcing. This way, we enable our 
clients to concentrate more on their core competencies and increase their business resources and
profits.

  1. Screening and short listing candidates – recruitment process management
  2. Benefits Administration – employee benefit management
  3. Payroll Administration – pay structure and salaries management
  4. Employee Helpdesk – employee query and resolution management
  5. Employee Development – counseling and training services
  6. Pension Administration – PPF/Pension Structure management
  7. Time & Labor Administration – delivering efficiency and relevant reports
  8. Employee Data Management – employee records
  9. Analytics and MIS Reporting  - delivering information with required analysis                

 Pricing Models:

  1. Fixed Price Plan – Lump-sum amount for complete Project
  2. Time and Material Plan – Hourly Rate/ Transaction Rate / Call Rate
  3. Dedicated Team Plan – Full Time/ Part Time Staff exclusive for your Project

                  Our Precious Clients:
It is all about relationships.
Our staff works very hard to meet or exceed customer expectations. We are glad that we have made a

difference for our many customers by providing them the services that they need.

5D Website Design

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              Our customer's kind testimonials always touch us deeply and inspire us to continue our hard work.

                            

 

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